Except specify for example, special offer listed in e-shop），otherwise all orders are limited by the following restrictions.
- Purchase at most 6 quantities for the same item (count according to the product SKU)
- Each order can purchase maximum 10 items in total
If your order is more than 10 items, that may be cancelled.
How to calculate the shipping fee?
Except specify (for example, offers listed in e-shop), otherwise all orders are restricted by the following delivery policies.
- Free shipping is provided for orders that purchase HKD$800 or more
- The cost for shipping is HKD$30 for orders that purchase less than HKD$800
Standard delivery is only suitable for orders from Hong Kong and Macau.
Can the products ship oversea?
For now, we just accepted the order within Hong Kong / Macau area, sorry for causing such inconvenience.
Can I earn member points if I order online?
If you provide enough member information, online purchase will be counted in the COVERMARK Club member points account.
If you already are our member, you must sign up by using the registered phone number in COVERMARK Club. Only if the registered information on the website matches with the current existing member information, then the points gain through online purchase will be added to your existing member points. Therefore, you must provide accurate personal information.
How to use promotional codes?
Exclusive offers in the online store will be constantly updated. When you meet certain shopping conditions, you can use these promotional offers. When using promotional offers, you can enter the promotional code on the ordering page. Please enter a specific promotional code in the “Promotion Code” box, and then click “Use Discount”. Note that the discount code may not be applicable to purchase of non-designated gift sets. If you have any inquiry, feel free to contact our customer service via covermark@pias.com.hk or give us a call (Tel: 3607 9600) within office hour (Monday to Friday，10:00-17:00; except public holiday).
Can I enjoy the online special offers in any COVERMARK shops or stores?
Special online offers are only suitable for online shopping, which cannot be used in any shops or stores.
Is that safe to use my credit card online?
Covermark fully understands the importance of online security to you. When you shop at eshop.covermark.hk, we use Secure Communication Protocol (SSL) data encryption technology. This is by far the most advanced user online security technology. Please kindly believe that your order is completely safe and reliable. We use approved and trusted encryption software. For more information about SSL encryption software, please refer to this website. To ensure encryption, your browser must support SSL. The following browsers support this software:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome
Why my credit card is not acceptable?
Your credit card maybe rejected owing to the following reasons:
Your card is expired, please check whether your card is still active.
You may already reach the credit limit, please contact your bank for more details.
You may enter the wrong information, please check whether the information is correctly filled in.
What should I do if I cannot finish the payment?
If cannot make successful payment, even you have input the accurate information. Please contact us via covermark@pias.com.hk or give us a call (Tel: 3607 9600) within office hour (Monday to Friday，10:00-17:00; except public holiday).
What should I do if my payment is being rejected?
Please first contact your bank or credit card company. Credit card authorization needs to be jointly authorized by our bank supplier and your financial institution. If you encounter any problems or have other doubts, feel free to contact our customer service via covermark@pias.com.hk or give us a call (Tel: 3607 9600) within office hour (Monday to Friday，10:00-17:00; except public holiday).
What if the product which I would like to buy is out of stock?
Please contact our customer service, can email to covermark@pias.com.hk or contact us within office hour 3607 9600 (Monday to Friday，10:00-17:00; except public holiday) for further inquiries.
Can I return the products I bought from COVERMARK shops or stores through E-shops?
Our company do not accept any refund or return of products once they have been sold. Hence, for any products purchase from our shops or department store counters, cannot be refund or return through eshop.covermark.hk . If you need to request for product’s return, which your products are not bought from E-shop, we kindly suggest you do so in the shop which you bought the product from. Also, please make sure that product is new and have not been open yet. If you have any inquiry, feel free to contact our customer service via covermark@pias.com.hk or give us a call (Tel: 3607 9600) within office hour (Monday to Friday，10:00-17:00; except public holiday).
Can I return the products I bought from E-shops in COVERMARK shops or stores?
We do not accept any refund or return of products once they have been sold on E-shop. If you do not satisfy with the online shopping feel free to contact our customer service via covermark@pias.com.hk or give us a call (Tel: 3607 9600) within office hour (Monday to Friday，10:00-17:00; except public holiday).
I cannot receive any email communications, or my ISP is filtering some spam. Will these filters block the emails I want to receive?
May have this possibility. The spam filter may prevent both the mails you want to receive and the mails you don’t want to receive at the same time. If you find that this is the case, please refer to the instructions in your email box, or contact your Internet service provider directly to change or disable these filtering or anti-blocking mail settings.
You can set a specific sender’s mail in eshop.covermark.hk as a safe list to ensure that you can receive all information about your order at eshop.covermark.hk in the future. Please contact our customer service, can email to covermark@pias.com.hk or contact us within office hour 3607 9600 (Monday to Friday，10:00-17:00; except public holiday) for further inquiries.
Why my favorite products no longer on sale? Can I still purchase that?
We are willing to inform you the stock for the discontinued products on eshop.covermark.hk, and/ or help you to find a suitable replacement. Please contact our customer service, can email to covermark@pias.com.hk or contact us within office hour 3607 9600 (Monday to Friday，10:00-17:00; except public holiday) for further inquiries.
Cannot find your answer?
Please contact our customer service, can email to covermark@pias.com.hk or contact us within office hour 3607 9600 (Monday to Friday，10:00-17:00; except public holiday) for further inquiries.